Refund policy

Refund & Digital Product Policy

Thank you for supporting Pearl Above Water ✨  
We’re honored to be part of your journey toward softer living, intentional routines, and everyday luxury.

Please read the following policy carefully before making your purchase.

Digital Product Notice

All products sold through Pearl Above Water are digital downloads only. No physical items will be shipped to your address.

Once your purchase is completed, your files will be delivered electronically through instant download access and/or email confirmation.

Non-Refundable Purchases

Due to the instant and accessible nature of digital products, all sales are final and non-refundable.

Refunds, returns, exchanges, and cancellations are not accepted once your order has been processed and the digital files have been delivered.

We kindly ask that you review all product descriptions, previews, and details carefully before purchasing to ensure the product is the right fit for your needs.

Download & Access Support

If you experience any issues accessing your files or believe there has been an error with your order, please feel free to contact us.

We are always happy to assist with:
• download issues  
• incorrect file delivery  
• corrupted files  
• access concerns  

Our goal is to ensure your experience with Pearl Above Water feels smooth, beautiful, and supported 🤍

Additional Information

All digital products purchased from Pearl Above Water are intended for personal use only and may not be copied, redistributed, resold, recreated, or shared in any form.

Please ensure that your email address and checkout information are entered correctly at the time of purchase, as digital files are delivered electronically.

Colors and design appearance may vary slightly depending on your screen settings, printer quality, and device display.

Pearl Above Water reserves the right to update products, pricing, policies, and shop information at any time without prior notice.

Contact Information

For questions regarding your order, digital downloads, or customer support inquiries, please contact us at:

pearlabovewater@gmail.com

Please allow 1–3 business days for a response.

By purchasing from Pearl Above Water, you acknowledge and agree to the terms outlined in this policy.