FAQ

Welcome to our Frequently Asked Questions. If you cannot find what you are looking for here, reach out anytime at pearlabovewater@gmail.com and we will get back to you within one to three business days.

About Our Products

What type of products do you sell?

Pearl Above Water offers digital products designed to inspire soft living, intentional routines, wellness, self care, and everyday luxury. ✨ All products are delivered digitally and no physical items will be shipped.

What file types will I receive?

Depending on the product, files may include PDF, PNG, JPG, Canva templates, or printable pages. Specific file details are always listed within each product description.

Can I use my products on my phone or tablet?

Yes! ✨ Most products are compatible with phones, tablets, laptops, and desktop devices. For the best experience, some products may be easier to edit or print from a computer or tablet.

Do colors look exactly the same when printed?

Colors may vary slightly depending on your screen settings, printer type, paper quality, and device display.

Delivery and Access

How will I receive my digital download?

Once your purchase is completed, your files will be available through instant download access and or sent to the email provided at checkout. Please make sure your email address is entered correctly before placing your order.

What should I do if my files will not download?

If you experience any trouble accessing your files, please reach out to us at pearlabovewater@gmail.com and we will do our best to resolve the issue as quickly as possible. 🤍

Orders and Usage

Do you offer refunds or exchanges?

Due to the nature of digital products, all purchases are final and non refundable. Refunds, exchanges, cancellations, and returns are not accepted once files have been delivered. If you experience an issue with your order, please contact us and we will be happy to help.

Can I share or resell my purchase?

All products are intended for personal use only. Files may not be copied, redistributed, shared, recreated, resold, or used commercially without written permission from Pearl Above Water.