FAQ

Frequently Asked Questions


What type of products do you sell?


Pearl Above Water currently offers digital products designed to inspire soft living, intentional routines, wellness, self-care, and everyday luxury ✨


All products are delivered digitally and no physical items will be shipped.


How will I receive my digital download?


Once your purchase is completed, your files will be available through instant download access and/or sent to the email provided at checkout.


Please make sure your email address is entered correctly before placing your order.


What file types will I receive?


Depending on the product, files may include:
• PDF
• PNG
• JPG
• Canva templates
• printable pages


Specific file details will always be listed within each product description.


Can I use my products on my phone or tablet?


Yes ✨
Most products are compatible with phones, tablets, laptops, and desktop devices. For the best experience, some products may be easier to edit or print from a computer or tablet.


Do you offer refunds or exchanges?


Due to the nature of digital products, all purchases are final and non-refundable.


Refunds, exchanges, cancellations, and returns are not accepted once files have been delivered.


If you experience an issue with your order, please contact us and we’ll be happy to help.


What should I do if my files will not download?


If you experience any trouble accessing your files, please reach out to us at:


pearlabovewater@gmail.com

 


We’ll do our best to resolve the issue as quickly as possible 🤍


Can I share or resell my purchase?


All products are intended for personal use only.


Files may not be copied, redistributed, shared, recreated, resold, or used commercially without written permission from Pearl Above Water.


Do colors look exactly the same when printed?


Colors may vary slightly depending on your screen settings, printer type, paper quality, and device display.


How long will it take to receive a response to my message?


Please allow 1–3 business days for customer support responses.


We truly appreciate your patience and support